Retun & Exchange
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return eligible items within 7 days of receiving your order. To be eligible for a return, items must be in their original condition, with all tags and packaging intact.
How to Initiate a Return
Contact our customer support team at Karrollenterpriseltd@gmail.com to initiate the return process.
Provide your order number and a detailed reason for the return.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
Refunds and Exchanges
Once we receive your returned items and verify their condition, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped once the returned items are received.
Non-Returnable Items
Some items, such as personalized or perishable goods, are non-returnable unless they arrive damaged or defective.
Damaged or Defective Items
If you receive damaged or defective items, please contact us immediately. We will arrange for a replacement or refund, as applicable.